🔒 Privacy Policy

Effective Date: 11/1/2025

CoachOps (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect:

  • Personal Information: Name, email, organization, and contact information.

  • Usage Data: Log files, IP address, browser type, and device information.

  • Email Metadata: When integrated with your email account (e.g., Gmail, Mailgun), we process sender, recipient, subject, and timing data to provide our automation features.

2. How We Use Information

We use collected data to:

  • Provide, improve, and personalize our Service.

  • Automate email replies and generate reports on your behalf.

  • Communicate with you about updates, new features, and support.

  • Maintain system security and prevent abuse.

We do not sell your personal information.

3. Data Security

We use encryption, secure connections (HTTPS), and access controls to protect your information.
Mailgun and other integrated partners process data securely under their respective compliance frameworks (GDPR, SOC2, etc.).

4. Data Retention

We retain your information only as long as necessary to provide the Service or comply with legal obligations.

5. Sharing of Information

We may share information with:

  • Service Providers (e.g., Mailgun, UniOne, Google) for email processing.

  • Legal Authorities when required by law.

We never sell or rent personal data.

6. Cookies & Analytics

We may use cookies and analytics tools to understand how our site is used and improve performance.

7. Your Rights

Depending on your region, you may request access, correction, or deletion of your data.
To make a request, contact us at contact@coachops.com.

8. Children’s Privacy

CoachOps is intended for professional use and not for children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, reach us at:
📧 contact@coachops.com